General Provisions
This document defines the conditions and procedures under which the Client (hereinafter referred to as the Client) may receive a refund of the funds paid to the Company (hereinafter referred to as the Company).
Grounds for Refund
If significant defects in the goods or services are found to be caused by the Company’s fault, the Client is entitled to request a refund. If a service or product delivery is canceled or significantly modified at the Company’s initiative, the Client may also request a refund. Other instances may apply if directly provided by law or agreed upon with the Company.
Refund Procedure
The Client must submit a refund request via email to support@1for.ai, providing contact information, payment details, and the reason for the refund. This request must be sent no later than 30 days from the date of deposit. The Company may ask for supporting documents (receipts, invoices, etc.).
Review and Processing Time
The refund request is reviewed within 10 business days after the Company has received all necessary information. If approved, the refund process may take up to 30 days, with the actual crediting time depending on the bank or payment system. In case of refusal, the Company will inform the Client of the reasons for such refusal.
Amount and Conditions of the Refund
The maximum refund amount is limited to 100 USD (or equivalent), corresponding to the maximum deposit. Any portion of the deposit already used for AI Authors’ services is non-refundable. For refunds due to significant defects caused by the Company, the total amount cannot exceed the specified limit. In case of a voluntary withdrawal, the Company may deduct actual expenses (delivery, fees) if stipulated by the agreement. The Company assumes no responsibility for the stability or quality of the services provided by the Authors.
Limitations
The Company may refuse to process a refund if the Client fails to provide the required documents or provides false information. The Company bears no responsibility for delays or the impossibility of a refund if the Client provides incorrect payment details. Disputes regarding refunds are resolved in accordance with consumer protection regulations and the applicable agreements.
Final Provisions
This Refund Policy comes into effect upon the Company’s approval and may be amended by updating this document. The invalidity of any particular clause does not affect the legality of the remaining provisions.
